Background and Summary
Q: Why is my Azure offer transitioning to Azure plan?
Telstra, like other global providers of Microsoft services, is transitioning Azure customers from Microsoft’s original ‘Azure offer’ to the new ‘Azure plan’. This change is designed to streamline the administration of your Microsoft services and provide access to a powerful new cost management tool.
Q: What is the Azure plan?
The Azure plan is a container for all your existing and future Azure subscriptions and resources. You will have a single Azure plan, with any number of Azure subscriptions contained under the plan.
Q: What are the steps involved in the transition?
The transition to Azure plan is part of your digital transformation journey with Microsoft and Telstra. The key stages are:
- Your acceptance of Microsoft’s updated terms and conditions (the Microsoft Customer Agreement) earlier this year
- Transition from existing Azure offer to new Azure plan
- Access to the Azure Cost Management tool
- Onboarding to Telstra Cloud Sight (if not already a user)
Telstra will support and implement these changes, while keeping you informed by email.
Q: When will the changeover to Azure plan occur?
Your transition to Azure plan will occur sometime during the period from late July to September 2020. Your Azure services won’t be interrupted at any stage. We’ll let know exactly when your transition is scheduled and provide further details, closer to the time.
Q: How will my Telstra Partner be involved?
We’re working closely with our Partners to ensure they are aware of the changes to your service. If you’re currently supported by a Telstra Partner, they’ll receive the same communications and may be able to provide additional assistance to you during the process.
Q: Will my current Azure environment be impacted?
No, there will be no operational impact to your Azure resources or resource groups, and you’ll continue to manage your Azure services via the Azure Portal. Your existing Azure subscriptions will be moved under your new Azure plan with Telstra.
Q: Will there be any Azure service outages during the transition?
No, your Azure services will not be interrupted. Moving from your original Azure offer to the new Azure plan is a very quick and seamless experience. We’ll email you before the transition and inform you once it has been successfully completed.
Q: Can I run both original Azure offer and new Azure plan simultaneously?
No. Your existing Azure offer will be entirely replaced by the new Azure plan, and when it occurs the changeover will be immediate.
Q: Can I choose to stay with my existing Azure offer?
No, all Azure customers will be required to make this change. Microsoft’s transition to the Azure plan is occurring globally across the entire customer base, and the original Azure offer will be discontinued. Once you’ve transitioned to Azure plan, it’s not possible to revert back to your original Azure offer.
Q: Where can I ask questions, or get Telstra support with the transition?
If you can’t find the answers here, contact us with any questions about your transition to Azure plan.
Changes resulting from your transition to Azure plan
Q: What changes will I see under the Azure plan?
The changes relate primarily to the administration of your service – Azure resources will continue to operate as normal. The key changes are:
- All your Microsoft Azure subscriptions will appear under a new, single Azure plan
- You’ll have access to Azure Cost Management, a powerful new Microsoft tool providing insights to help you optimise your Azure resource usage and spend.
- Azure resources will be priced based on Microsoft’s new USD rate card, but continue to be billed by Telstra in AUD.
- Billing in AUD will be based on Foreign Exchange (FX) rates supplied by Microsoft, updated monthly.
- Your Azure consumption period will change, to be calculated on a calendar-month basis in arrears. Your Telstra billing cycle will not change.
- Telstra bills will conveniently summarise all Azure charges at the Azure plan level, rather than by individual subscription.
Q: What is the source of Azure plan pricing?
Microsoft will publish a new Azure rate card priced in USD, to replace all pricing information relating to Azure offer. We’ll direct you to the new rate card, along with Telstra’s equivalent AUD rates, before it applies to your Azure service.
Q: How can I view my Azure plan rates in Australian dollars?
Microsoft’s new Azure rate card will display prices in USD, and Telstra will publish the equivalent rates in AUD. Telstra pricing in AUD is subject to monthly update, based on the published Foreign Exchange (FX) rates from Microsoft for that month.
Q: What consumption period will be used for Azure plan charges?
Your Azure plan charges will be calculated based on consumption during the calendar- month, in arrears. This replaces the former consumption period, from the 14th day of the previous month, to the 13th day of the current month. Your Telstra billing cycle will not change, so you’ll continue to receive your bill around the same date each month.
Q: How will Azure services be billed during transition?
You may receive a bill with both Azure offer and Azure plan charges as you transition, depending on your Telstra bill date. These charges will reflect Azure offer charges up to the point of transition and Azure plan charges from that date. There will be no duplication of Azure charges.
Q: How will my Azure plan charges appear on my Telstra bill?
You will see a change to the way your Azure charges appear on your Telstra bill. After moving to Azure plan, your Telstra bill will display a single plan charge, which includes all your Azure subscriptions with Telstra. You’ll no longer see a separate charge per subscription.
Q: Where can I see Azure usage details?
The new Azure Cost Management tool will enable you to view Azure usage data and estimate future charges based on Azure PAYG rates, however Azure Cost Management will not contain records of your Azure charges from Telstra, or Telstra bills. Historical Telstra billing details are available via Telstra Cloud Sight.
Q: What is Azure Cost Management?
Azure Cost Management is a powerful tool providing extensive reporting on your Azure usage. Following your transition to Azure plan you’ll be able to access the tool free of charge via the Azure Portal, with add-ons available at additional cost.
Azure Cost Management can assist you to:
- Minimise cost, while increasing availability and security
- Optimise and ‘right-size’ your Azure environment
- Improve organisational accountability
- Manage your Azure cloud spend and minimise any potential Azure ‘bill shock’.
Azure Cost Management is suitable for cost estimation only, as actual charges may vary.
Q: What is Telstra Cloud Sight?
Telstra Cloud Sight is our online platform allowing you to add governance and risk management capabilities, helping you to gain visibility and control of cloud costs and compliance. Once transitioned to Azure plan, any new purchases of Azure subscriptions must be bought and managed through Telstra Cloud Sight. Read detailed FAQs here.